I had Patrick McConnell as our service technician. Of all the years and companies I've used plumbing services, he was the most thorough and professional of anyone I've ever used. He has incredible knowledge in many aspects of plumbing and taught me many tips on how to maintain my water heater and plumbing. I've never had such great service. He was kind, courteous and took pride in his work. I highly recommend Mr. Rooter and Patrick McConnell in particular for straightforward, honest, thorough plumbing service.
This is my second time using Mr. Rooter and I'm very pleased with the service. They are responsive and professional and they're communicative about the service, the pricing, and will answer all questions. Our water heater broke down on us on one of the coldest days of the year. Unfortunately due to the treacherous road conditions, we weren't able to get someone on site, but their technician Ben Adams was able to help me troubleshoot it over the phone. He provided me with a quote and we were able to get it scheduled for the following day. Replacing it took some time, but it was well worth it. They did a thorough job, and explained the process throughout. Thank you Mr. Adams, Mo and Chris for your work to get us our hot showers back :)
Paschal Adames came out with Mr. Rooter Plumbing because we were having a problem with our water heater. He was professional, courteous and explained our options to us fully in regards to our needed repair. In the process he also helped us know ways to care for the water heater to improve the longevity of our tank by completing annual cleaning and checking over the water heater. I would highly recommend the service and in particular Pascual.
Mathew came out and was very professional and knowledgeable. He walked me through the process and gave options on how he could resolve the issue. Even though the repair was challenging his professionalism shined through and he was able to provide excellent service with exceptional results. I was very pleased with this experience.
This full 5 star review is for Jeff D. the dispatcher - After over dealing with 3 plumbers and has 10 calls trying to find a solution for my washer water backing up issue, Jeff took my call, he was very professional, very thoroughly explained step by step what his team would do to diagnose my water backing up issue and how they would fix the issue, he was super patient, super knowledgeable with great attitude, he answered every single questions elaborately. He definitely knows his job really well! I’m so impressed by Jeff and at first I’ve almost decided to pass after hearing a $99.50 dispatching fee, but because of Jeff, whose explanation gave me so much confidence about the work that will be taken to fix my issue, I’ve changed my mind and wanna give this company a try. Thank you Jeff, keep up with the good work! Appreciate your time and sharing the experience.
Kevin kite did a great job when he came out. He was very friendly and helpful. He was able to explain the issue I was having with my water heater and even informed me that it was from 2004. He was able to get it replaced and it was with a heater made in the USA which I really like. I will definitely be using mr rooter again. Thank you guys
I have used this company a few times and each time I’ve been treated with the utmost respect and kindness. Our technician, Ben Adams, arrived on time, was personable and professional. He diagnosed our problem quickly and got right to work fixing the problem. He explained what he was doing and was happy to answer all the other questions I asked. He cleaned up well - left our kitchen the way it was when he arrived. All is fixed and we are back in working order! Thank you, Ben, for your time and expertise! I’ll be calling Mr. Rooter in the future for any plumbing needs.
Long review, but explains my reasons. First I have to say that Kevin is by far one of the most professional plumbers I’ve met in my life. He went far above and beyond what anyone could hope for. We started with what we thought was a clog that turned into a pretty extensive repair. To boot my daughters sweet 16 party was the following Saturday, and the Thanksgiving holiday mixed in. He was able to get the large repair done in time- the dig crews left the yard better than they found it, and my daughters party was not affected in any way. I’m grateful for the amazing service and will call them anytime I need anything plumbing related. I highly recommend.